1. Should I create my account before placing an order on your website?

You can order on our website without creating an account.

2. What can I do after creating an account at your store?

You will Receive An Email Confirmation Shortly After Your Order Has Been Placed. Please Allow Up To 2 Business Days For Order Processing.

3. What payment methods are supported? 

Now we only accept paypal. Credit card will be accepted soon.

4. Why my order was canceled?

If your orders were identified as high risk by our fraud analysis tool. We will confirm if it’s ordered by you. Once we do not get any reply in 7 business days, then your orders will be canceled and refunded. If you have any other questions, please feel free to contact us at support@zylumen.com. 

5. How to cancel my order?

Log in your website account.(Please kindly register an account if you don’t have one.)

Please click “Cancel Order”, select the reason and confirm it.

Please kindly note that cancellation of orders only for unfulfilled orders. 

6. How to update the shipping address?

Log in your website account.(Please kindly register an account if you don’t have one.)

Please click “Update Shipping Address”.

Please enter your email address and get the verification code and then you will be able to update the shipping address.Please kindly note that address modification only for unfulfilled orders.